Welcome to the world of telehealth! We are pleased to provide care for your child in the comfort of your home.
Telehealth is an important addition to our services, especially during the Coronavirus crisis. We want to continue to care for your children, while also minimizing potential exposure for all.
As we launch our Telehealth services, we appreciate your patience and understanding while we are learning with you how to provide optimal care in a new way. Suggestions for improvement and feedback on your experiences are truly appreciated.
Here’s how Telehealth works:
- All calls will be screened by our nursing team and then rescreened by Dr. Weiss to decide whether a visit is necessary and/or can be accomplished by Telehealth.
- Telehealth visits are scheduled for a specific day and time. The office will discuss fees and payment information prior to confirming your appointment.
- You will need a personal computer, tablet, or smartphone with audio and video capability.
- We will send a link to the mobile number or email address that you provide to allow you to login to our virtual waiting room at the assigned time.
- Dr. Weiss will be alerted when you arrive and will invite you into his virtual office.
Here’s what you need to do:
- Make sure your child is present during the telehealth visit so that Dr. Weiss can visually exam him/her.
- If possible, please weigh your child and take his/her temperature and provide that information to one of our nurses or Dr. Weiss at the start of your visit.
- You may need to use your device to help Dr. Weiss see eyes, mouth, skin, breathing and other visually important markers to allow for more accurate diagnosis and treatment. Mobile phones are often the best way to do this.
- At the time of your appointment, please log into Dr. Weiss’s virtual waiting room by clicking on the URL you receive via email or text. Once you’re logged in, please wait for Dr. Weiss to join you. He may be with another patient when you first log in, much like in the office. So please be patient. He’ll be with you as soon as possible.
Here’s what you can expect:
- Dr. Weiss will create a visit summary just like he does when your child is seen in the office. This summary will be available in your child’s portal shortly after your visit is completed.
- Some telehealth visits may require that your child be seen in follow-up in the office. When this is necessary, the Telehealth fee will be waived upon your arrival for the scheduled in-office visit.
Here are some of the concerns that may be appropriate for Telehealth visits:
- COVID-19 Questions & Concerns
- Common Illnesses: minor colds, flu, croup, congestion, sore throat, headaches, pink eye, nosebleeds, sinus or allergy issues
- Skin Irritations & Allergies: acne, minor infections, lice, pinworms, rashes, eczema, styes, skin infections or warts
- GI Concerns: Constipation, diarrhea, reflux, nausea
- Infant and Baby Concerns: feeding, rashes, spitting, eye discharge, post circumcision evaluations
- Consultations: ADHD, sleep, behavior
Billing and Insurance
During the COVID-19 health crisis, most insurance companies will cover the cost of a telehealth appointment the same way they do a typical office visit. We’ll bill your insurance for your telehealth visit. You will be responsible for copay/ coinsurance and/or deductible just as you would be for an in-office visit. Self-pay rates for non-insured patients will vary based on the level of the visit from $113 – $164. Visit codes will be 99213 or 99214.
Please verify your insurance and/or credit card information with our staff at the time of scheduling. If you have new insurance, please be sure to provide that information so that we can accurately file the charge for you.
Thank you for your patience while we introduce this new service. We expect to have a few bumps along the way. If your call is paused or dropped, Dr. Weiss will reconnect as soon as possible – just sit tight.
Connection Instructions for your Telehealth appointment: Cell phone is preferred.